SHIPPING & RETURNS
All orders are processed within 2 to 3 business days. You will receive a confirmation email once your order is placed and another email with tracking once your order has been shipped.
All orders will be shipped within 5 to 7 business days. Delivery times are estimates and may vary due to carrier delays or customs processing.
All sales are final. tommybilliger does not currently offer returns or refunds unless an item is unavailable, incorrect, damaged, or lost in transit.
RETURNS
If there are any issues with your order and you would like to initiate a return under these circumstances, please contact tommybilliger@gmail.com within 7 days of delivery and our fulfilment team will get back to you.
Do not DM via Instagram.
INTERNATIONAL ORDERS
Kindly note that shipping rates outside of Canada are not inclusive of any customs or import duties that could be levied when the package reaches the destination country.
Duty rates vary depending on the value of the goods, what they are made of, and where they are made.
tommybilliger is not held liable for any customs fees in your country, holding times, unclaimed parcels, or incorrect shipping information provided.
If you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.
Customers are responsible for providing a complete and accurate shipping address. Orders returned or disposed of due to incorrect addresses are not eligible for refunds.
TERMS & CONDITIONS
OVERVIEW
This website is operated by tommybilliger. Throughout the site, the terms "we", "us" and "our" refer to tommybilliger.
tommybilliger offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
1. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content, not including credit card information, may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.
2. ACCURACY & COMPLETENESS
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service, or any part or content thereof, without notice at any time.
3. PRIVACY POLICY
Our Privacy Policy is incorporated into these Terms of Service. By agreeing to these terms, you also agree to the Privacy Policy.
4. COPYRIGHT
The content, design, and other elements of the services are protected by copyrights, trademarks, and other proprietary rights. You may not copy, redistribute, or use any content without our prior written permission.
5. CONTACT INFORMATION
Questions about the Terms of Service should be sent to tommybilliger@gmail.com.
FREQUENTLY ASKED QUESTIONS
REFUNDS & RETURNS?
All sales are final. We do not offer refunds or exchanges unless an item is unavailable, incorrect, damaged, or lost in transit.
HOW DO THE ITEM(S) FIT?
Size charts and fittings can be found in each product description where applicable.
PACKAGE RETURNED TO ORIGINAL SENDER?
If your package was returned to us, please contact us at tommybilliger@gmail.com as soon as possible.
LOST / MISSING PACKAGES?
tommybilliger is not responsible for any lost or stolen packages. If the tracking indicates that the package has been successfully shipped or delivered to the address provided at checkout, we are not responsible if the package is stolen or missing.
For all lost package claims, please work directly with the carrier first before reaching out to us.
WHAT COUNTRIES DO YOU SHIP TO?
We currently ship to CANADA, USA and European countries.